Run the whole booking flow on one platform.
Keep the GDS deals and direct contracts you spent a decade earning. Replace the adapters and manual ticket queues holding them together.
At a glance
Who it’s for
Agencies and online travel sellers booking flights and hotels across many suppliers.
The problem today
Each supplier needs its own adapter, and changes and refunds pile up in manual queues.
With OnArrival
One platform runs search, booking, ticketing and refunds. Your supplier deals stay in place.
Next step: Plan a migrationKey facts
- Keep your GDS, NDC and direct deals
- Switch one market at a time, with a tested rollback plan
- Every search, offer and booking event in your warehouse
Terms in plain English
- GDS
- The big shared systems travel agents use to book airline seats.
- NDC
- The airline industry standard for selling fares directly.
- Mid-office
- The work after a sale: changes, refunds, rebooking and invoices.
Replace supplier adapters. Keep your contracts.
Search, booking and servicing in one flow.
Shop
Find the right fare or room across every supplier.
- Flights from many sources
- Hotels deduplicated, best rate shown
- Flexible-date search
- Branded fares
Book
Coordinate bookings that span several suppliers.
- Booking records synced across airlines
- Group and corporate bookings
- Add bags and seats
- Add travel insurance
Serve
Handle disruptions, refunds and changes after the sale.
- Rebooking on disruption
- Refund and exchange API
- Voucher and credit tracking
- Hand-off to your support team
Operate
Keep margins, tax and statements in order.
- Margin rules per product
- Exchange rate locked per market
- Automatic tax and invoicing
- Audit trail per booking
Changes and refunds, in one flow.
When an airline cancels a flight, the platform can line up in-policy options, choose refund or exchange, and update your systems.
- Flight cancelled
- Find alternatives
- Rebook or refund
- Your systems updated
Checked before rebooking
Refund or exchange in one call
Schedule-change alerts
New stack. Same suppliers.
Move search, booking, ticketing and refunds to the new platform while your GDS, NDC and direct deals stay in place.
Bring your own content
No big-bang switch
Migrate route by route.
Most sellers run the new platform beside the old one, then retire the old system one route at a time.
- Connect
Map your supply
Point your GDS accounts and direct deals at us. We add them to one offer format alongside ours.
- Shadow
Run side by side
Mirror live traffic and compare price, content and conversion before you switch.
- Cut over
Switch by market
Move one route or region at a time, with a tested rollback plan and clear ownership of bookings already in progress.
- Retire
Switch off the old system
Power down the old mid-office once the new platform carries the volume.
Pairs well with
Most of our customers use two or three of these together.
