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OnArrival

Points-to-travel, wired into your program.

Members redeem points against the same live flights, hotels, rail and experiences cash buyers see. You set the earn rules and tier pricing in a console, and watch breakage move as you tune the rate.

How it works

A redemption rail you can audit.

01
Liability you can model
Real-time balance debit, idempotent redemptions and reversal-on-cancel mean redeemed points clear your liability ledger cleanly, with an audit trail per redemption your finance team can tie out.
02
Live inventory, not award buckets
Members redeem against the same real flights and rooms cash buyers see: no award-seat lottery, no blackout calendars to maintain, no pending requests that clear in 48 hours.
03
Configurable economics
Point-to-currency, fees, tier multipliers and per-product caps live in the console. Change a rate and the member-facing price recomputes on the spot, no engineer, no redeploy.
The member sees

Points that spend like cash.

A balance, a destination, one tap. Members redeem against live inventory at a rate you control: no blackout calendars, no call centre, no award-seat lottery.

Points, cash, or a split

Let members slide between points and card on any booking.

Tier-aware pricing

Gold redeems cheaper than Silver: rules you set, enforced server-side.

Instant confirmation

Real PNRs and vouchers, not a pending request that clears in 48 hours.
Capabilities

From member balance to finance ledger.

Redeem
  • Flights, hotels, rail, experiences
  • Points or points + cash
  • Member-tier rates
  • Live award inventory
  • Instant PNRs and vouchers
Configure
  • Point-to-currency rate
  • Per-product caps
  • Tier multipliers
  • Promo and bonus events
  • No-engineer editing
Operate
  • Breakage reporting
  • Redemption mix
  • Cohort and tier analytics
  • Warehouse sync
  • Disruption rebooking
Trust
  • Real-time balance debit
  • Idempotent redemptions
  • Reversal on cancel
  • Audit trail per redemption
  • SOC 2 Type II
In the console

Tune the economics without a redeploy.

Point-to-currency, per-product caps and tier multipliers live in the redemption console. Edits take effect the moment you save.

One slider, every product

Set point-to-currency and watch the member-facing price recompute live.

Caps and tiers as config

Per-product caps and Gold/Silver multipliers, edited in the console not the codebase.

See breakage move

Redemption mix and breakage update as you change the rate.
From balance to boarding

Four moves to live.

Wire the rail once; tune the economics whenever you like, no redeploy.

  1. Connect

    Link your ledger

    Point your loyalty balance at our redemption API; sandbox redemptions clear the moment you authenticate.

  2. Configure

    Set the economics

    Point-to-currency, fees, per-product caps and tier multipliers: all editable without an engineer.

  3. Redeem

    Members book

    A modern flow lets members spend points across flights, stays, rail and experiences in one checkout.

  4. Report

    See the lift

    Breakage, redemption mix and retention land in your warehouse from the first booking.

What programs see

Redemption that retains.

Median across deployed loyalty programs, trailing 12 months. Engagement and breakage are measured against each program’s pre-platform gift-card and statement-credit baseline.

Get started
Make points feel as useful as cash.
Related

Pairs well with

Most of our customers use two or three of these together.

Related reading

All field notes →