Let members book travel with loyalty points.

Let members spend points on real flights, hotels, buses and experiences. You set the earning rules and redemption rates; we keep track of bookings, cancellations and the points that come back.

Model a redemption Model the economics

At a glance

Who it’s for

Loyalty programs, banks and card issuers whose members collect points.

The problem today

Members earn points with little worth spending them on. Finance needs a record of every point spent or returned.

With OnArrival

Members spend points on real trips at rates you set. Every redemption, cancellation and returned point is tracked.

Next step: Model a redemption

Key facts

Points reversed when a booking is cancelled
Audit trail for every redemption
Rates changed in the console, no redeploy
SOC 2 Type II

Terms in plain English

Redemption: Spending points on something, here a trip.
Points liability: The value of points members hold but have not spent yet.
Breakage: Points that are earned but never spent.

How it works

A redemption history you can audit.

Member picks a trip
Points deducted
Booking confirmed
Cancelled? Points return

Liability you can model

Balances update in real time and each redemption counts once. Finance gets an audit trail per redemption.

Live inventory, not award buckets

Points work on eligible regular flights and rooms, not a small reserved pool. Each keeps its own availability, confirmation and cancellation terms.

Configurable economics

Set point value, fees, tier multipliers and caps in the console. Member prices update at once, no redeploy.

The member sees

Points that spend like cash.

Let members put points toward a trip they want to take. You set the conversion rate, eligible products and any cash contribution.

Points, cash, or a split

Members slide between points and card on any booking.

Tier-aware pricing

Gold redeems cheaper than Silver: rules you set, enforced on our servers.

Instant confirmation

The booking reference returns when the supplier confirms. Products confirmed later show a pending state.

Capabilities

From member balance to finance ledger.

Redeem

Spend points on real trips.

Flights, hotels, rail, experiences
Points or points + cash
Member-tier rates
Instant bookings and vouchers

Configure

Change the rules without engineers.

Point-to-currency rate
Caps per product
Tier multipliers
Promo and bonus events

Operate

See what members redeem.

Breakage reporting
Redemption mix
Cohort and tier analytics
Warehouse sync

Trust

Every point accounted for.

Real-time balance debit
Points reversed on cancel
Audit trail per redemption
SOC 2 Type II

In the console

Tune the economics without a redeploy.

Point value, product caps and tier multipliers live in the redemption console. Changes take effect the moment you save.

One slider, every product

Set the point value and watch member prices update live.

Caps and tiers as settings

Product caps and Gold/Silver multipliers are edited in the console, not the codebase.

Track redemption activity

Review redemption mix and points use as members book.

From balance to boarding

Four steps to launch.

Connect once, then tune the economics whenever you like.

Connect
Link your ledger
Connect your rewards ledger to the redemption API and test debits, cancellations and reversals with sandbox inventory.
Configure
Set the economics
Point value, fees, product caps and tier multipliers, all editable without an engineer.
Redeem
Members book
Members use points for eligible flights, hotels, buses and experiences through the same checkout.
Report
See the lift
Breakage, redemption mix and retention land in your warehouse from the first booking.