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OnArrival

Let members book travel with loyalty points.

Let members use points for eligible flights, hotels, buses and experiences. Set earning rules and redemption rates, then track bookings, cancellations and points returned.

How it works

A redemption history you can audit.

01
Liability you can model
Real-time balance debit, idempotent redemptions and reversal-on-cancel mean redeemed points clear your liability ledger cleanly, with an audit trail per redemption your finance team can tie out.
02
Live inventory, not award buckets
Let members use points toward eligible cash inventory. Availability, confirmation and cancellation terms remain attached to the selected flight or room.
03
Configurable economics
Point-to-currency, fees, tier multipliers and per-product caps live in the console. Change a rate and the member-facing price recomputes on the spot, no engineer, no redeploy.
The member sees

Points that spend like cash.

Let members put points toward a trip they want to take. You set the conversion rate, eligible products and any cash contribution.

Points, cash, or a split

Let members slide between points and card on any booking.

Tier-aware pricing

Gold redeems cheaper than Silver: rules you set, enforced server-side.

Instant confirmation

Return the booking reference when the supplier confirms. Show a pending state where the product requires later confirmation.
Capabilities

From member balance to finance ledger.

Redeem
  • Flights, hotels, rail, experiences
  • Points or points + cash
  • Member-tier rates
  • Live award inventory
  • Instant PNRs and vouchers
Configure
  • Point-to-currency rate
  • Per-product caps
  • Tier multipliers
  • Promo and bonus events
  • No-engineer editing
Operate
  • Breakage reporting
  • Redemption mix
  • Cohort and tier analytics
  • Warehouse sync
  • Disruption rebooking
Trust
  • Real-time balance debit
  • Idempotent redemptions
  • Reversal on cancel
  • Audit trail per redemption
  • SOC 2 Type II
In the console

Tune the economics without a redeploy.

Point-to-currency, per-product caps and tier multipliers live in the redemption console. Edits take effect the moment you save.

One slider, every product

Set point-to-currency and watch the member-facing price recompute live.

Caps and tiers as config

Per-product caps and Gold/Silver multipliers, edited in the console not the codebase.

Track redemption activity

Review redemption mix and points use as members book.
From balance to boarding

Four steps to launch.

Wire the rail once; tune the economics whenever you like, no redeploy.

  1. Connect

    Link your ledger

    Connect your rewards ledger to the redemption API and test debits, cancellations and reversals with sandbox inventory.

  2. Configure

    Set the economics

    Point-to-currency, fees, per-product caps and tier multipliers: all editable without an engineer.

  3. Redeem

    Members book

    Members use points for eligible flights, hotels, buses and experiences through the same checkout.

  4. Report

    See the lift

    Breakage, redemption mix and retention land in your warehouse from the first booking.

For your programme

Redemption that retains.

Measure redemption activity, repeat use and points returned after cancellations against your own programme baseline.

Get started
Make points feel as useful as cash.
Related

Pairs well with

Most of our customers use two or three of these together.

Related reading

All field notes →