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OnArrival

Manage the full travel order lifecycle.

Normalize supplier offers, create orders, service changes and reconcile payments against one order history.

A traveller steps off a train onto a harbour platform with a rolling suitcase as a crew member points the way to a waiting ferry, one unbroken route from rail to water.
Bookable product families
Shared order history
Integration surfaces
Order lifecycle

See each state change in one order history.

Select a stage to inspect the order update, supplier action, traveller message and action available to your team.

Commit

One confirmation becomes a durable order.

Payment, supplier confirmations and traveller details map to one platform order while native references stay preserved underneath.

What changed
The accepted offer becomes an inspectable order history.
Underneath
Payment and booking actions are coordinated with safe retries.
Traveller sees
Receives one clear confirmation and reference.
Your team can
Supports the trip without opening supplier portals.
Platform model

Four platform layers
behind each order.

Each integration uses the same offer, order, traveller, event, servicing and payment records.

Showing the order path

01 · Experience surfaces
Embedded journeyAPIs & SDKsAgent tools
02 · Shared objects
IntentOfferOrderTravellerEvent
03 · Orchestration
PricingPolicyConfirmationServicing
04 · Operations & money
Supplier railsPaymentsLedgerSettlement
Choose an integration

Components, APIs or MCP.

Pick based on the interface your team wants to build and the operations it wants OnArrival to run.

01

Embedded journeys

Ship a complete travel experience inside your product and keep the visual relationship yours.

You own
Brand, entry points, policy and customer relationship.
OnArrival handles
Search, offer rendering, checkout states and travel operations.
Best fit
Teams that want the fastest path to a native-feeling launch.
02

APIs & SDKs

Build the interface while using a consistent travel state and operational model underneath.

You own
Interface, application logic and the parts of the flow you differentiate.
OnArrival handles
Supply normalization, booking state, servicing actions and event delivery.
Best fit
Teams with a product surface they want to shape end to end.
03

Agent tools · MCP

Let an agent search and act through typed travel tools with explicit operational boundaries.

You own
Agent experience, instructions, approval moments and user trust.
OnArrival handles
Tool schemas, scoped credentials, action trace and travel execution.
Best fit
AI products that need governed travel actions, not browser imitation.
Responsibility boundary

Keep your customer experience.
We run supplier operations.

Your team controls brand, policy, ranking and approvals. OnArrival manages supplier state, changes, refunds and payment events.

Your team controls

The relationship

  • Brand and customer experience
  • Commercial policy and ranking logic
  • Customer relationship and first-party context
  • Private supply contracts you choose to bring
  • Approval moments and escalation rules
Platform coordinates

The travel state

  • Supplier dialects and normalized objects
  • Price verification and confirmation state
  • Changes, cancellations and refund actions
  • Lifecycle events and operational handoff
  • Payment movement linked to the trip
Bookable supply

Add product types without changing your order model.

Start with one product family, then add another without replacing the policy or event model around it.

Shared infrastructure

Services used across every order.

Bundles, payments and MCP use the same order and event history as each bookable product.

Evaluation

Test with a real itinerary.

Verify price changes, supplier failures, cancellations, refunds and servicing before planning production.

01

Map

Choose a real itinerary and define the ownership boundary.

02

Build

Connect one surface to the shared offer and order model.

03

Break

Exercise price changes, supplier failures and servicing decisions.

04

Plan

Document production requirements, owners and rollout steps.

Your itinerary, end to end
Run one itinerary from search through servicing.

Related reading

All field notes →