# Booking Platform for OTAs and Travel Agencies | OnArrival

> A modern booking platform for OTAs and agencies: search, book, ticket and refund off the legacy GDS mid-office without losing supplier ties. See the migration.

Source: https://www.onarrival.com/solutions/travel-sellers

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# Run the whole booking flow on one platform.

Keep the GDS deals and direct contracts you spent a decade earning. Replace the adapters and manual ticket queues holding them together.

[Plan a migration](https://www.onarrival.com/demo) [Model the economics](https://www.onarrival.com/pricing)

## At a glance

### Who it’s for

Agencies and online travel sellers booking flights and hotels across many suppliers.

### The problem today

Each supplier needs its own adapter, and changes and refunds pile up in manual queues.

### With OnArrival

One platform runs search, booking, ticketing and refunds. Your supplier deals stay in place.

[Next step: Plan a migration](https://www.onarrival.com/demo)

### Key facts

- Keep your GDS, NDC and direct deals
- Switch one market at a time, with a tested rollback plan
- Every search, offer and booking event in your warehouse

### Terms in plain English

GDS

The big shared systems travel agents use to book airline seats.

NDC

The airline industry standard for selling fares directly.

Mid-office

The work after a sale: changes, refunds, rebooking and invoices.

What changes

## Replace supplier adapters. Keep your contracts.

01

Keep your supply edge

Your GDS, NDC and direct content arrive in one standard offer format.

02

Turn queues into flows

Supported changes and refunds run through APIs. Cases that need a person are handed off.

03

Keep your funnel data

Every search, offer and booking event goes to your data warehouse.

Capabilities

## Search, booking and servicing in one flow.

### Shop

Find the right fare or room across every supplier.

- Flights from many sources
- Hotels deduplicated, best rate shown
- Flexible-date search
- Branded fares

### Book

Coordinate bookings that span several suppliers.

- Booking records synced across airlines
- Group and corporate bookings
- Add bags and seats
- Add travel insurance

### Serve

Handle disruptions, refunds and changes after the sale.

- Rebooking on disruption
- Refund and exchange API
- Voucher and credit tracking
- Hand-off to your support team

### Operate

Keep margins, tax and statements in order.

- Margin rules per product
- Exchange rate locked per market
- Automatic tax and invoicing
- Audit trail per booking

After the booking

## Changes and refunds, in one flow.

When an airline cancels a flight, the platform can line up in-policy options, choose refund or exchange, and update your systems.

1. Flight cancelled
2. Find alternatives
3. Rebook or refund
4. Your systems updated

### Checked before rebooking

Availability and any required approval are confirmed first.

### Refund or exchange in one call

The decision and the money movement are one API call. Retries are safe, and every step can be replayed.

### Schedule-change alerts

Each status change sends an automatic message (a webhook) to your systems.

Keep what works

## New stack. Same suppliers.

Move search, booking, ticketing and refunds to the new platform while your GDS, NDC and direct deals stay in place.

### Bring your own content

Plug in your existing GDS accounts (PCCs) and direct deals next to ours.

### No big-bang switch

Cut over market by market, with no frozen roadmap.

The migration

## Migrate route by route.

Most sellers run the new platform beside the old one, then retire the old system one route at a time.

1. Connect Map your supply Point your GDS accounts and direct deals at us. We add them to one offer format alongside ours.
2. Shadow Run side by side Mirror live traffic and compare price, content and conversion before you switch.
3. Cut over Switch by market Move one route or region at a time, with a tested rollback plan and clear ownership of bookings already in progress.
4. Retire Switch off the old system Power down the old mid-office once the new platform carries the volume.

Get started

Plan a phased migration.

[Map the migration](https://www.onarrival.com/demo) [Inspect the platform](https://www.onarrival.com/platform)

Related

## Pairs well with

Most of our customers use two or three of these together.

[Fintech & neobanks Add flights, hotels, FX and insurance inside your app.](https://www.onarrival.com/solutions/fintech)

[Enterprises Travel infrastructure with the governance and scale you require.](https://www.onarrival.com/solutions/enterprises)

[Corporate travel Policy at booking, approvals in-app, receipts that already reconcile.](https://www.onarrival.com/solutions/corporate)