# Loyalty Points Travel Redemption API | OnArrival

> Loyalty redemption infrastructure that lets members spend points on real flights, hotels, buses and experiences at a rate you control. Reporting from day one.

Source: https://www.onarrival.com/solutions/loyalty

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# Let members book travel with loyalty points.

Let members spend points on real flights, hotels, buses and experiences. You set the earning rules and redemption rates; we keep track of bookings, cancellations and the points that come back.

[Model a redemption](https://www.onarrival.com/demo) [Model the economics](https://www.onarrival.com/pricing)

## At a glance

### Who it’s for

Loyalty programs, banks and card issuers whose members collect points.

### The problem today

Members earn points with little worth spending them on. Finance needs a record of every point spent or returned.

### With OnArrival

Members spend points on real trips at rates you set. Every redemption, cancellation and returned point is tracked.

[Next step: Model a redemption](https://www.onarrival.com/demo)

### Key facts

- Points reversed when a booking is cancelled
- Audit trail for every redemption
- Rates changed in the console, no redeploy
- SOC 2 Type II

### Terms in plain English

Redemption

Spending points on something, here a trip.

Points liability

The value of points members hold but have not spent yet.

Breakage

Points that are earned but never spent.

How it works

## A redemption history you can audit.

1. Member picks a trip
2. Points deducted
3. Booking confirmed
4. Cancelled? Points return

01

Liability you can model

Balances update in real time and each redemption counts once. Finance gets an audit trail per redemption.

02

Live inventory, not award buckets

Points work on eligible regular flights and rooms, not a small reserved pool. Each keeps its own availability, confirmation and cancellation terms.

03

Configurable economics

Set point value, fees, tier multipliers and caps in the console. Member prices update at once, no redeploy.

The member sees

## Points that spend like cash.

Let members put points toward a trip they want to take. You set the conversion rate, eligible products and any cash contribution.

### Points, cash, or a split

Members slide between points and card on any booking.

### Tier-aware pricing

Gold redeems cheaper than Silver: rules you set, enforced on our servers.

### Instant confirmation

The booking reference returns when the supplier confirms. Products confirmed later show a pending state.

Capabilities

## From member balance to finance ledger.

### Redeem

Spend points on real trips.

- Flights, hotels, rail, experiences
- Points or points + cash
- Member-tier rates
- Instant bookings and vouchers

### Configure

Change the rules without engineers.

- Point-to-currency rate
- Caps per product
- Tier multipliers
- Promo and bonus events

### Operate

See what members redeem.

- Breakage reporting
- Redemption mix
- Cohort and tier analytics
- Warehouse sync

### Trust

Every point accounted for.

- Real-time balance debit
- Points reversed on cancel
- Audit trail per redemption
- SOC 2 Type II

In the console

## Tune the economics without a redeploy.

Point value, product caps and tier multipliers live in the redemption console. Changes take effect the moment you save.

### One slider, every product

Set the point value and watch member prices update live.

### Caps and tiers as settings

Product caps and Gold/Silver multipliers are edited in the console, not the codebase.

### Track redemption activity

Review redemption mix and points use as members book.

From balance to boarding

## Four steps to launch.

Connect once, then tune the economics whenever you like.

1. Connect Link your ledger Connect your rewards ledger to the redemption API and test debits, cancellations and reversals with sandbox inventory.
2. Configure Set the economics Point value, fees, product caps and tier multipliers, all editable without an engineer.
3. Redeem Members book Members use points for eligible flights, hotels, buses and experiences through the same checkout.
4. Report See the lift Breakage, redemption mix and retention land in your warehouse from the first booking.

Get started

Make points feel as useful as cash.

[Model a redemption](https://www.onarrival.com/demo) [Model the economics](https://www.onarrival.com/pricing)

Related

## Pairs well with

Most of our customers use two or three of these together.

[Fintech & neobanks Add flights, hotels, FX and insurance inside your app.](https://www.onarrival.com/solutions/fintech)

[Enterprises Travel infrastructure with the governance and scale you require.](https://www.onarrival.com/solutions/enterprises)

[Embedded travel Bring the full travel stack into the product you already ship.](https://www.onarrival.com/solutions/embedded)